Public administration

How agencies deliver services and use public resources.

Issue discussion in preparation.

Principles

An agency needs a clear purpose, defined authority, capable staff, and measurable service standards.
Judge administration by services delivered and resources used, not the size of its budget.

Case studies

Kindness through strength

Put your own house in order. Build the strength to help others, and preserve the savings and investment that let people build businesses, create jobs, and sustain that help.

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Check your understanding

Which measures help assess an agency's performance?

Its budget size alone.

How many internal activities it reports, regardless of service results.

Service outcomes, standards, resource use, and accountability.

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