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Digital public services

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Making public services useful, secure, accessible, and easy to use.

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Principles

  • A digital public service must let people complete the task reliably, securely, and accessibly.
  • Measure completion, errors, time, and support needs, including workable access for people who cannot use it online.

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Check your understanding

What best shows a public digital service works?
The service has been launched.
People can complete the intended task reliably, securely, and accessibly.
The number of screens or features alone.

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